Refund policy

We want you to be fully satisfied with your purchase. This policy explains when returns and refunds are accepted.

Return Eligibility

We accept returns within 30 days of delivery if:

  • The item is unused, unwashed, and in its original packaging

  • All accessories, tags, and labels are intact

Items not eligible for return:

  • Perishable goods

  • Hygiene-related items

  • Personalized or final-sale products

How to Request a Return

To initiate a return:

  1. Email us at Zictor@bdialtd.com 

  2. Include your order number and the reason for the return

  3. We will provide return instructions and the return address

Items returned without authorization will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item arrived damaged, defective, or incorrect.

  • We recommend using a tracked shipping service to ensure delivery.

Refund Processing

Once your return is received and inspected:

  • Your refund will be issued to your original payment method

  • Refunds are processed within 5–7 business days

Shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Wrong Item

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include photos of the issue
    We will replace the item or issue a full refund.