Shipping policy

At Zictor UK, we aim to deliver your order quickly, safely, and with full transparency. All orders are processed Monday–Friday, excluding holidays.

Order Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • You will receive an order confirmation email once your purchase is completed, and a shipping confirmation email once your order is dispatched.

Shipping Methods & Delivery Time

We offer standard tracked shipping for all orders.

  • United Kingdom: 3–7 business days

Delivery times may vary depending on customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping fees are displayed at checkout before payment is completed.
We do not charge hidden fees.

Tracking Your Order

All orders are shipped with a tracking number.
Tracking information will be emailed to you as soon as your order is dispatched.

Undeliverable Addresses

We do not ship to:

  • P.O. Boxes

  • Military bases

  • Remote areas require special delivery fees

If an address is entered incorrectly, please contact us immediately.

Lost, Delayed, or Damaged Packages

If your order does not arrive within the estimated delivery time or arrives damaged:

  • Contact us at Zictor@bdialtd.com within 7 days of the expected delivery date.

  • We will work with the courier to resolve the issue.